Generate a HAR File
During troubleshooting, our Customer Support team may ask you to send us a HAR file from your browser to diagnose performance issues or bugs in Basecamp. A HAR file provides valuable information that helps our team investigate and fix problems.
Here's how to create that file, depending on your browser:
Chrome
- Open Developer Tools from the View menu > Developer > Developer Tools (or press Cmd + Option + I on Mac, Ctrl + Shift + I on Windows).
- Click the Network tab in the Developer Tools pane.
- Check Preserve Log.
- Refresh the page and reproduce the issue.
- Click the download icon ↓ at the top left of the Developer Tools pane to save the log and send it to our team!
Safari
- Enable the Develop menu by going to the Safari menu > Settings > Advanced and make sure the option "Show features for web developers" is checked.
- Open the web inspector by going to the Develop menu, then selecting 'Show Web inspector' (Cmd+Option+I on your keyboard)/
- Click the Network tab.
- Refresh the page and replicate the issue.
- Click the Export button at the top right of the Web inspector pane.
Firefox
- From the Tools menu, go to Browser Tools > Web Developer Tools
- Select the Network tab from the Web Developer tools pane.
- Click the gear icon (⛭) at the top right of the Web Developer Tools pane and click 'Persist Logs'
- Refresh the page and replicate the issue.
- Click the gear icon (⛭) at the top right of the Web Developer Tools pane and click 'Save All as HAR'
Edge
- Press F12 to launch Microsoft Edge DevTools. You can also launch the tools from the toolbar menu under More tools > Developer tools. Click the Network tab. If that tab isn't visible, click the More tools (+) button and select Network.
- Then, from the Network tab, select Preserve log.
- Replicate the issue.
- Click the 🟥 Stop recording network log button.
- Click ↓ Export HAR (sanitized)... and save the file.