Generate a HAR File

During troubleshooting, our Customer Support team may ask you to send us a HAR file from your browser to diagnose performance issues or bugs in Basecamp. A HAR file provides valuable information that helps our team investigate and fix problems.

Here's how to create that file, depending on your browser:

Chrome

  1. Open Developer Tools from the View menu > Developer > Developer Tools (or press Cmd + Option + I on Mac, Ctrl + Shift + I on Windows).
  2. Click the Network tab in the Developer Tools pane.
  3. Check Preserve Log.
  4. Refresh the page and reproduce the issue.
  5. Click the download icon ↓ at the top left of the Developer Tools pane to save the log and send it to our team!

A screenshot of a Basecamp account open in a Chrome window with the Developer Tools pane open. The Network tab is highlighted in a red box. The

Safari

  1. Enable the Develop menu by going to the Safari menu > Settings > Advanced and make sure the option "Show features for web developers" is checked.
  2. Open the web inspector by going to the Develop menu, then selecting 'Show Web inspector' (Cmd+Option+I on your keyboard)/
  3. Click the Network tab, then click the 'Preserve log' option (≡ icon)
  4. Press ⌘K (CMD + K) to clear anything in the network tab
  5. Refresh the Basecamp page and replicate the issue.
  6. Click the Export button at the top right of the Web inspector pane.

Firefox

  1. From the Tools menu, go to Browser Tools > Web Developer Tools
  2. Select the Network tab from the Web Developer tools pane.
  3. Click the gear icon (⛭) at the top right of the Web Developer Tools pane and click 'Persist Logs'
  4. Refresh the page and replicate the issue.
  5. Click the gear icon (⛭) at the top right of the Web Developer Tools pane and click 'Save All as HAR'

Edge

  1. Press F12 to launch Microsoft Edge DevTools. You can also launch the tools from the toolbar menu under More tools > Developer tools. Click the Network tab. If that tab isn't visible, click the More tools (+) button and select Network.
  2. Then, from the Network tab, select Preserve log.
  3. Replicate the issue.
  4. Click the 🟥 Stop recording network log button.
  5. Click ↓ Export HAR (sanitized)... and save the file.

A screenshot of the Network tab in the Microsoft Edge Developer Tools.