Handling Billing and Invoices

When you need to take care of anything related to billing or invoices, you'll want to go to the "Handle billing, invoices, plans, and add-ons" section. Here you can:

• Update your credit card
• Lump sum payments
• Change which email receives invoices or customize an invoice
• Look up past invoices
• Learn about discounts
• Get the scoop on refunds
• Understand more about a frozen account

To start, click Adminland  on the top right of the Home screen right beneath your avatar:

Once in Adminland, you'll want to select the "Handle billing, invoices, plans, and add-ons" option:

Update your credit card

Oops, did your card expire? Or did you just get a new card? No biggie, updating your card only takes a second. First, click the Update your credit card link:

Next, enter your new card's details:

Click the "Update my credit card" button and you'll be all set!

Make a lump sum payment

We charge you for your Basecamp account on a monthly or yearly basis. Sometimes, though, you'd rather pay on your own timeline. Lump sum payments can help! 

If you're an account owner, let the support team know how much you'd like to pay up front. We'll charge the card on file for that amount and it'll be added to your account balance as a credit. 

Any charges are withdrawn from your credit balance first and you'll get an invoice each time money is pulled from there. We'll also give you a heads up when the balance is running low.

The credit is always available to account owners in Adminland:

Change which email receives invoices or customize an invoice

Tired of forwarding invoices with explanations to the company accountant? No problem, just click the link to  Change who gets invoice emails :

Then enter their email address instead of your own, and add any notes they might need:

Look up past invoices

End of the year bookkeeping? You can grab all your past invoices anytime, just scroll down and click the month you're looking for — you'll get a plain-text copy of your invoice.

Discounts

Basecamp is free for teachers & students and 10% off for non-profits, no matter where you're based. You can read more about the qualifications and how to reach out to get a discount added to your account here. 

Refunds

Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with Basecamp, for any reason, just contact our support team and we’ll take care of you. Read more about our refund policy here. 

Frozen

Are you seeing a message that says your Basecamp account is frozen? Don't worry - your account is still safe and sound. The Basecamp account owner was notified when the account was frozen. 

If your account owner is no longer available, please contact our support team. We'll gladly help you get back up and running!