Using Basecamp with a VPN

How does a VPN work?

A Virtual Private Network (VPN) creates an encrypted connection between the website you're trying to access and your device. If you're reading this page and using a VPN, you could be using a commercial one (ExpressVPN, ProtonVPN, NordVPN, etc.) or a business one provided by your employer.

Can I use a VPN to access Basecamp?

Absolutely! We applaud your approach to privacy and security.

Why am I seeing an "Oops you've been blocked" page?

You'll see this page if your IP address has been automatically blocked by one of our security measures. If you're using a popular VPN service, this could be from past abuse by others also using that VPN. The quickest fix is to connect to a different location or server to bypass the block.

Why are you the only site blocking me?

If you're only having an issue with Basecamp and you're using a VPN, it's because others using the VPN have done something suspicious that has gotten this particular IP address blocked. Connect to a different server or location to get access to Basecamp.

Why does changing your location or server help bypass the block?

Switching locations or servers gives you a new IP address, which likely hasn’t been blocked. If you run into the error again, try another location or server to refresh your connection.

Is there anything I can do to stop seeing this error page?

• If you're not using a VPN, contact the support team to get unblocked
• If you're using a VPN, connect to a new location or server to get a fresh IP address.

How can I avoid this "You've been blocked" message entirely?

We can’t safelist VPNs or specific IP addresses, which means there’s no permanent way to avoid it. If you get blocked again, switch to a new server or location or reach out to our support team for assistance.