Browser Troubleshooting

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Is Basecamp Having Trouble?

If you're not able to access your account, you can check if we have run into an issue with any of our apps on our Status site. We also update our Twitter account @37signals with details of any downtime.

We're always working towards 100% on our Uptime page.

If you're using a Virtual Private Network (VPN), you'll want to turn it off, and see if that allows you to access Basecamp.

If you are having problems with Basecamp, and it's working in other browsers, clearing your original browser's cache and cookies can also help.

Reset your app

Desktop App

If the Basecamp desktop app for Windows or Mac isn't loading or isn't loading quite right, resetting the app is a great first step.

On a Mac, you'll do this by clicking Basecamp  located on the top menu bar, then selecting Reset...  :

Screenshot of the Basecamp menu open with the Reset option highlighted.

After you've done that, it should then open normally and allow you to log in. 

Similarly on Windows, open the desktop app, click the Basecamp  in the top left menu bar, and you'll see the Reset...  option to click. Once that's done, it should open normally and allow you to log in.

Screenshot of the Basecamp menu open with the Reset option highlighted.

Mobile App 

On an iPhone or iPad, this is also called quitting and reopening an app. 

  1. To quit the app, open the App Switcher, swipe right to find the app, then swipe up on the app.
  2. To reopen the app, go to the Home Screen (or App Library), then tap the app.

On an Android, force quit an app to reset it.

  1. Press and hold the Basecamp app icon.
  2. Tap App info .
  3. Tap the Force Stop  option.
  4. Reopen the Basecamp app.

Browser Extension Problems

Sometimes you might have trouble using Basecamp with a certain extension or your browser set in a certain mode. Here's what to check, if you're having problems.

Google Chrome

If you run into problems while using Google Chrome, try disabling these extensions:

  • HTTPS Everywhere
  • Read Later Everywhere
  • TamperMonkey
  • RSS Web Subscriber
  • Grammarly (especially if images are acting funny)
  • uBlock Origin Lite

Running Chrome in Incognito mode can be helpful too. Here's how to open an Incognito window. 

Firefox

If you run into problems while using Firefox, try disabling this extension:

  • Ask.com

Clear your cache

Clearing your browser's cache can force recently changed web pages to show up properly. Each browser handles caching differently, so be sure to follow the correct steps for your particular browser.

Clearing your cache in Microsoft Edge

  1. Click the more options menu (⋯) located on the top right → Settings.
  2. Select Privacy, search, and services from the left sidebar.
  3. Click the Time range drop-down menu and select All time.
  4. Click the Clear now button.

Clearing your cache in Mozilla Firefox

  1. In your browser's menu bar, go to History → Clear Recent History.
  2. Click the When drop-down menu and select Everything.
  3. Click the Clear button.

Clearing your cache in Google Chrome

  1. In your browser's menu bar, go to Chrome → Delete browsing data.
  2. Click the button labeled Clear browsing data...
  3. Click the More drop-down menu and select All time.
  4. Click the Delete data button.

Clearing your cache in Apple Safari

  1. In your browser's menu bar, click Safari → Settings → Advanced → check the Show features for web developers box.
  2. Head back to your browser's menu bar, click the Develop menu → Empty Caches.

Clear your cookies

A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. If you are having problems with one of our sites, deleting your cookies will reset your preferences to their default values.

Clearing your cookies in Microsoft Edge

  1. Click the more options menu (⋯) located on the top right → Settings.
  2. Select Privacy, search, and services from the left sidebar.
  3. Scroll to Clear browsing data → click Choose what to clear.
  4. Set Time range to All time.
  5. Check Cookies and other site data.
  6. Click Clear now.

Clearing your cookies in Mozilla Firefox

  1. In your browser's menu bar, click the hamburger menu (☰) → Settings.
  2. Go to Privacy & Security → scroll to Cookies and Site Data.
  3. Click Manage Browsing Data…
  4. Depending on the products you use, search for websites ending in basecamp.com, basecamphq.com, 37signals.com, highrisehq.com, backpackit.com, or campfirenow.com in the Manage Cookies and Site Data pop-up window.
  5. Click the Remove All Shown button.
  6. Click the Save changes button.

Clearing your cookies in Google Chrome

  1. In your browser's menu bar, click the more options menu (⋮) located at the top right → Settings.
  2. Select Privacy and security → Third-party cookies.
  3. Select See all site data and permissions option.
  4. At the top right, look for websites ending in basecamp.com, basecamphq.com, 37signals.com, highrisehq.com, backpackit.com, or campfirenow.com.
  5. To the right of the site, click the "trash" icon to delete.
  6. Click the Delete button to confirm.

Clearing your cookies in Apple Safari

  1. In your browser's menu bar, click Safari → Settings, then click Privacy.
  2. Click the Manage Website Data... button.
  3. Depending on the products you use, look for websites ending in basecamp.com, basecamphq.com, 37signals.com, highrisehq.com, backpackit.com, or campfirenow.com.
  4. Select them and click the Remove button.
  5. Click the Done button.
  6. Close the Preferences box.