Managing People

Administrators and account owners can add people, remove people, change their info, make groups of people, and update someone's project access. Here's how to do a few of these common tasks:

• Add someone new to this account
• Change someone's info
• Make a group
• Change what someone can access
• Remove someone from the account
• Deactivate someone's 2FA

If you need to manage people, first head to Adminland by clicking on the  Home        button, then clicking on the 🔑Adminland        link in the upper right corner:

From there you'll want to click the  Manage people        option:

Add someone new to this account

When you've got someone new you'd like to add to your account, this is the place to do it. Click the  +Invite someone new        button located on the top-left to get started:

You'll need to choose if they're someone at your company, someone from an outside company, or a client:

You can invite multiple people at one time by clicking the '+' button 

Once you click 'Email invitation now', we'll send an invite to those users and you can add them to multiple projects in bulk:

After that, you'll get the chance to add them to existing projects on the account, deciding if they should be on the project, or just follow it. These are called participation types and they make it easy to see who is:

1

On the project. This person's avatar shows up on the project card as well as the top of the project. They're automatically subscribed to Chats.

2

Or just following. You won't see this person's avatar on the project card or at the top of the project. They also won't be auto-subscribed to Chats.

Change someone's info

Does a teammate or client contact have a new title? Or perhaps, someone made a typo when entering an email address? No worries, you can easily update their info.

Click the ••• menu button on the right. Then click the Edit info       :

When someone hasn't accepted their invitation yet, you can edit their:

• Name
• Email address
• Title
• Company/organization
• Time zone
• And you can remove them from the account

But if they've already accepted their invitation, only they can update their name and email address. You can still edit their:

• Title
• Company/organization
• Time zone
• And remove them from the account

Make a group of people

Groups let you mention or assign multiple people at once.  You can add a group to a project or event, assign them a to-do, or @mention them in Chat. To make a new group or manage the existing ones, select that option:

Learn more about groups in Basecamp:

Change what someone can access

If you need to add someone or remove them from a few (or a bunch) of projects at one time, this provides a quick way to tweak what someone can access. First, find the person, tap the ••• menu button on the right, and then select "Change access:"

That'll take you to a screen where you can pick which projects they can access:

You'll see the option to add the person to all archived projects at the very bottom of the page:

Remove someone from the account

When someone leaves the group — or if someone's added by mistake — you'll want to remove them from your Basecamp account, not just the projects they're a part of. Don't worry though, when you remove someone from your account everything they've posted to the account stays where it is.

First, find the person and tap the ••• menu button on the right. Then click  Edit info        :

At the very bottom of the edit screen, click the link that reads  I want to remove ______ from this account...      

Confirm that you're okay with all the effects of removing someone, then click the big red  Remove _____ completely        button at the bottom to remove them:

Deactivate someone's 2FA

If someone has trouble with the 2FA enabled on their Basecamp login, an account owner or administrator can turn off their 2FA by clicking 🔑Adminland  located on the top-right corner of the Home screen and selecting the Manage people   option:

Find the person and tap the ••• menu button on the right and click the  Turn off 2FA  option:

After their 2FA is turned off, they'll receive an email with instructions on how to log back into their account.

Go back to all guides on Account & Billing →

Move on to guide on People & Permissions →