What Clients Can See and Do

Note: If you're using Basecamp Personal, you won't be able to work with clients in projects — only those with Basecamp Monthly or Annual can.
When a client logs in, they'll see a project like your team does! The biggest difference is that they only see the items that have been made visible to them. Everything is private by default so you'll need to change the visibility of an item for them to see it.
Screenshot of the client view of a project

Clients can post comments, messages, events, to-dos, files, etc. like a regular/team user. They can use Pings like a regular/team user. For a full list of what clients can do, check out the page we have on Permissions in a Basecamp 3 account.

Here’s what's  different for Client Users:

  • They don't see any badges or borders calling out client visibility
  • They don't see the visibility flags calling out items that are visible
  • They can't publicly share items
  • They don't see Hill Charts
  • They can't create new projects
  • They can't add people to projects
  • They can't remove people from projects
  • They can't administrate a project
    • No editing a project's name, description, etc.
    • No modifying the Tools on a project
    • No setting up chatbots or webhooks on a project
    • No archiving or trashing a project
  • They can't be made Admins on the account
Note: Clients can't be added to your team and vice-versa. Once you've added someone to your team, you won't be able to use their email to add them as a client on another project. Likewise, if you've added someone to the client team, you won't be able to add them to your team on future projects.