Pings are like direct messages — they’re direct conversations with other users in the account.
Jump ahead to:
- Viewing all files in a conversation
- Archiving entire Ping conversations
- Deleting individual Ping messages
- Exporting Ping conversations
Pings are like direct messages — they’re direct conversations with other users in the account.* They’re not tied to any Teams or Projects in the account.
You can ping one person or a group of people, and the conversation is only visible to the people you select. No one else can see your pings with other users — your view is unique to you.
To browse all the files uploaded in a particular ping conversation, click on the ••• menu in the upper right corner of the screen, and click to "See all files posted here."
You can then look through all the files anyone uploaded into that ping conversation.
Click on the ••• menu to the righthand side of the Ping conversation to see the archive option:
Read through the consequences of archiving before you commit to it. If all looks and fits well, click on "Yes, archive this Ping" and the conversation will be archived for all involved.
Delete a ping the same way you delete a Campfire message: Click on "•••" next to the time stamp above your post.
You'll see a small red trash can, and clicking on that will let you delete your post. Poof! It's gone for both parties.
You'll get a notification every time someone pings you, unless you've got that ping open on your computer or phone. (This way your phone/inbox won't blow up!) You’ll see a badge next to your “Pings” menu for any unread pings.
Any account owner can export all pings on the account. It will include every ping conversation between anyone on the account, ever.
Pings are private conversations so exporting (and reading) these conversations may be a breach of trust. We suggest only exporting pings in extraordinary circumstances or when required to do so by court order.
With that in mind: if you're an account owner and you only want to export a ping conversation between specific people, please reach out to the support team so we can help you with this export.
To export all pings on the account, click on Home, then on Adminland, then on Export data from this account. There will be a link there to export pings: