Jump ahead to:

Pings are like direct messages — they’re direct conversations with other users in the account. They’re not tied to any Projects in the account.

NOTE: Admins can send a Ping to anyone on the account. Non-admins, including Outside Collaborators and Clients can only send a Ping to users they share a Project with.Account owners and admins can select how long Basecamp keeps everyone's Ping chat history in Adminland.

Screenshot of a Ping popup which allows you to start a new Ping and lists the existing ones

You can ping one person or a group of people, and the conversation is only visible to the people you select. No one else can see your pings with other users — your view is unique to you:

Screenshot of the Ping conversation

You'll get a notification every time someone pings you, unless you've got that ping open on your computer or phone (this way your phone/inbox won't blow up!). You’ll see a badge next to your “Pings” menu for any unread Pings.

When you paste a public URL into a Ping conversation, a handy link preview pops up automatically:

Screenshot of a link preview of the link in a Ping conversation

This feature helps everyone in the chat get a better idea of what's being shared, so they know exactly what they're clicking on. If you need to, you can remove the preview:

Screenshot of a link preview of the link in a Ping conversation showing how to remove the preview

Or, if you change your mind after sending the message, just edit the message and take out the preview the same way. No worries!

Replying to a specific message

You can reply to a specific message in Ping. To do that, hit the "•••" button to reveal the arrow and click it:

Screenshot of the Ping messages with an arrow highlighted. Clicking that arrow allows you to reply to this specific message

Then write your reply, and the original post will be quoted a s part of your reply: 

Screenshot of the quoted reply in Ping

Viewing all files in a conversation

To browse all the files uploaded in a particular ping conversation, click the ••• menu in the upper right corner of the screen, and click to "See all files posted here:"

GIF showing how to find See all files posted here option in a Ping conversation

You can then look through all the files anyone uploaded into that ping conversation:

Screenshot of the All the files posted in this chat page listing "This is very impressive" GIF, screenshot of Basecamp 2 help page, and "What do you people what?" GIF

Archiving entire conversations

Click the ••• menu to the right hand side of the Ping conversation to see the archive option:

Screenshot of a Ping conversation with an arrow pointing at the Archive this Ping option

Read through the consequences of archiving before you commit to it. If all looks and fits well, click "Yes, archive this Ping" and the conversation will be archived for all involved:

Screenshot of the "Archive this Ping?" page listing the bullet points about this action

NOTE: Archived pings cannot be restored. You can start a new Ping with the same participants to continue the conversation.

Deleting and editing individual messages

Delete or edit a ping the same way you delete a Chat message: click the "•••" button next to the timestamp above your post.

Then, click the little red trash can to delete what you've posted or click the pencil to edit what you've written:

GIF of a Ping conversation showing how to delete or edit an individual message (click the "..." button and then Trash or Pencil icon

When you delete something, it'll be gone for both parties.

Exporting ping conversations

An account owner can export pings on the account. There's an option to export all ping conversation between anyone that has ever been a part of the account, as well as the option to export specific conversations.

Pings are private conversations so exporting (and reading) these conversations may be a breach of trust. We suggest only exporting pings in extraordinary circumstances or when required to do so by court order.

To export pings on the account, click Home, then Adminland, then Export data from this account. There will be a link there to export Pings:

Screenshot of the Export data from this account page with the information about Pings highlighted (Ping conversations aren't included in project exports)

*The account owner owns all the content in a Basecamp 4 account, including content within pings (much like how a company email address works). For that reason, you may want to use other, encrypted tools for any sensitive, private-life conversations with your colleagues.