Pings

Pings are like direct messages — they’re direct conversations with other users in the account.

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Pings are like direct messages — they’re direct conversations with other users in the account.* They’re not tied to any Teams or Projects in the account.

You can ping one person or a group of people, and the conversation is only visible to the people you select. No one else can see your pings with other users — your view is unique to you.

You'll get a notification every time someone pings you, unless you've got that ping open on your computer or phone. (This way your phone/inbox won't blow up!) You’ll see a badge next to your “Pings” menu for any unread pings.

Viewing all files in a conversation

To browse all the files uploaded in a particular ping conversation, click on the ••• menu in the upper right corner of the screen, and click to "See all files posted here."

You can then look through all the files anyone uploaded into that ping conversation.

Archiving entire conversations

Click on the ••• menu to the righthand side of the Ping conversation to see the archive option:

Read through the consequences of archiving before you commit to it. If all looks and fits well, click on "Yes, archive this Ping" and the conversation will be archived for all involved. 

Deleting and editing individual messages

Delete or edit a ping the same way you delete a Campfire message: click on "•••" next to the time stamp above your post.

Then, click on the little red trash can to delete what you've posted or click on the pencil to edit what you've written:

When you delete something, it'll be gone for both parties.

Exporting ping conversations

Any account owner can export all pings on the account. It will include every ping conversation between anyone on the account, ever. 

Pings are private conversations so exporting (and reading) these conversations may be a breach of trust. We suggest only exporting pings in extraordinary circumstances or when required to do so by court order.

With that in mind: if you're an account owner and you only want to export a ping conversation between specific people, please reach out to the support team so we can help you with this export.

To export all pings on the account, click on Home, then on Adminland, then on Export data from this account. There will be a link there to export pings:

* The account owner owns all the content in a Basecamp 3 account, including content within pings (much like how a company email address works). For that reason, you may want to use other, encrypted tools for any sensitive, private-life conversations with your colleagues.