Owner Actions

Account Owners can do everything Admins can, plus handle all the billing, invoices, plans, and add-ons questions, manage storage, access any project, add/remove other owners, export data from the account, and require two-factor authentication. Here's a list of all the owner actions available in Adminland:

Other actions owners can take outside of Adminland are:

If you need to take care of an Adminland owner action, get started by clicking Adminland on  Adminland  in the top right:

Screenshot of the Home screen with an arrow pointing at the Adminland button under the Profile pic

Once in Adminland, scroll down until you see the Owner Actions:

Screenshot of the Adminland page where you can see the options available to the account owners

Handle billing, invoices, plans, and add-ons

When you need to take care of anything related to billing or invoices, you'll want to go to this section:

Manage storage

When you're running low on storage, want to free up some space, or just want to check on your storage usage, you can easily do it here:

Add/remove account owners

Basecamp 4 accounts can have more than one owner, so the original owner can designate additional people as owners. Like this:

Rename this account

Oops, got a typo in your account name? Or maybe you're rebranding? Either way, you can change your account name anytime.

Click into Adminland, and scroll down until you see Owner actions and the option to rename the account.

Screenshot of the Rename this account page with 37signals name as the example

View Everything in the Trash

As an account owner, you can view everything that's been put in the trash — across all Projects in the account. This is helpful for owners to see an overview of what's been deleted and gives you an opportunity to recover anything that you want to keep.

Within Adminland, scroll down and click  view everything in the trash

Once you click that, you'll see an account wide overview of everything that's been trashed. This is ordered by date - oldest to newly trashed:

Screenshot of the Everything in the trash page with different trashed items displayed

If you'd like to restore the trashed item, click on it and you will be given the option to  view itrestore it  or go to the trash to permanently delete it .

NOTE: Trashing a comment, Chat message, or Ping messages skip the trash and are deleted immediately — you cannot restore them from the trash once deleted.

Reassign someone's to-dos

Account owners can reassign all to-dos from one user to another, or add another user to be assigned to someone else's to-dos. 

In Adminland, scroll down and click  reassign someone's to-dos.  

Step 1: Choose the user whose to-dos you want to reassign. If you want to reassign to-dos in only one project, you can select that project. Leave that field blank if you want to reassign all todos across all projects. 

A screenshot of Step 1 of the 'Reassign someone's to-dos' tool with fields for user and project.

Step 2: Add the user to be assigned to those to-dos. If you want to remove the original assigned user, add their name to the second field. 

A screenshot of Step 2 of the 'Reassign someone's to-dos' tool with fields to add the new assignee and remove someone as an assignee.

Click Reassign to-dos to finish reassigning. You will receive an email confirming when the reassigning is done. 

Access Any Project

Need to see what Projects have been created without you? As an account owner, you can add yourself to any project any time.

First, scroll down the Adminland page and click  Access any project

Then find the Project or Team you need to access and click the Add me button

Screenshot of Access any project page with Add me button next to each project

NOTE: As the account owner, you can also hop into any project, as long as you have the project link. Simply click the link or paste it into your browser's address bar, and voila, you're in the project, just like magic! 🪄

Just remember, it's a good idea to to give the project creator a heads-up before you jump in.

Export Data from this account

As the account owner, you can create an HTML export of Basecamp data any time. Check the step-by-step instructions on how you can do it:

Manage public items

You can view everything in the account that has been publicly linked, unpublish individual items, and even unpublish everything at once from Adminland.

Screenshot of the Everything public on this account page with View and Unpublish options available for a list of public items

Require Two-factor Authentication

You can enforce 2FA for your account members. Check the step-by-step instructions:

Cancel this account

If you're sure you'd like to cancel your account, we'll be so sorry to see you go! Canceling takes effect immediately — you won't be charged again, and your account will be inaccessible.

For security's sake, the data from your canceled account will be permanently deleted after 30 days. If you need to get back into your account before then for any reason, shoot us an email. We can help!

⚠️ WARNING: If your account has been frozen or inactive for some time, we may auto-cancel it. We will give you notice about this. Further details are on our Cancellation Policy page.

Now that you know everything you need to, start by clicking on  Adminland  on the top right of the Home page beneath your avatar. (If you're not there already!)

Once in Adminland, scroll down until you see the Owner Actions. Cancellation takes effect immediately, so you may want to export your data first! 

Screenshot of the Account owner section of Adminland with a red arrow point to the

Deleting Chat lines

Each person can edit or delete what they've written in a Chat room. In addition to their own chat lines, account owners and admins have the option to delete what others have posted in Chat.

Screenshot of a Campfire conversation with a Trash icon next to an individual message

In this example, Victor Cooper will see ••• on chat lines he didn't create.

NOTE: If the current owner of your account isn't available, please read our account ownership policy.