Owner Actions

Account Owners can do everything Admins can, plus handle all the billing, invoice, package, and upgrade questions, manage storage, access any project, add/remove other owners, export data from the account, and require two-factor authentication. Here's a list of all the owner actions available in Adminland:

• Handle billing, invoices, packages. and upgrades
• Manage storage
• Add/remove account owners
• Rename this account
• View everything in the trash
• Reassign someone's to-dos
• Access any project
• Export data from this account
• Manage public items
• Require Two-factor Authentication
• Cancel this account

Other actions owners can take outside of Adminland are:

• Delete other people's Chat lines

If you need to take care of an Adminland owner action, get started by clicking Adminland on  Adminland  in the top right:

Once in Adminland, scroll down until you see the Owner Actions:

Handle billing, invoices, packages, and upgrades

When you need to take care of anything related to billing or invoices, you'll want to go to this section:

Manage storage

When you're running low on storage, want to free up some space, or just want to check on your storage usage, you can easily do it here:

Add/remove account owners

Basecamp 4 accounts can have more than one owner, so the original owner can designate additional people as owners. Like this:

Rename this account

Oops, got a typo in your account name? Or maybe you're rebranding? Either way, you can change your account name anytime.

Click into Adminland, and scroll down until you see Owner actions and the option to rename the account.

View Everything in the Trash

As an account owner, you can view everything that's been put in the trash — across all Projects in the account. This is helpful for owners to see an overview of what's been deleted and gives you an opportunity to recover anything that you want to keep.

Within Adminland, scroll down and click  view everything in the trash

Once you click that, you'll see an account wide overview of everything that's been trashed. This is ordered by date - oldest to newly trashed:

If you'd like to restore the trashed item, click on it and you will be given the option to  view it , restore it  or go to the trash to permanently delete it .

Reassign someone's to-dos

Account owners can reassign all to-dos from one user to another, or add another user to be assigned to someone else's to-dos. 

In Adminland, scroll down and click  reassign someone's to-dos.  

Step 1: Choose the user whose to-dos you want to reassign. If you want to reassign to-dos in only one project, you can select that project. Leave that field blank if you want to reassign all todos across all projects. 

Step 2: Add the user to be assigned to those to-dos. If you want to remove the original assigned user, add their name to the second field. 

Click Reassign to-dos to finish reassigning. You will receive an email confirming when the reassigning is done. 

Access Any Project

Need to see what Projects have been created without you? As an account owner, you can add yourself to any project any time.

First, scroll down the Adminland page and click  Access any project

Then find the Project or Team you need to access and click the Add me button

Export Data from this account

As the account owner, you can create an HTML export of Basecamp data any time. Check the step-by-step instructions on how you can do it:

Manage public items

You can view everything in the account that has been publicly linked, unpublish individual items, and even unpublish everything at once from Adminland.

Require Two-factor Authentication

You can enforce 2FA for your account members. Check the step-by-step instructions:

Cancel this account

If you're sure you'd like to cancel your account, we'll be so sorry to see you go! Canceling takes effect immediately — you won't be charged again, and your account will be inaccessible.

For security's sake, the data from your canceled account will be permanently deleted after 30 days. If you need to get back into your account before then for any reason, shoot us an email. We can help!

Now that you know everything you need to, start by clicking on  Adminland  on the top right of the Home page beneath your avatar. (If you're not there already!)

Once in Adminland, scroll down until you see the Owner Actions. Cancellation takes effect immediately, so you may want to export your data first! 

Deleting Chat lines

Each person can edit or delete what they've written in a Chat room. In addition to their own chat lines, account owners and admins have the option to delete what others have posted in Chat.

In this example, Victor Cooper will see ••• on chat lines he didn't create.