You can forward any email into Basecamp, discuss it with your team, and reply directly to the original sender. Exciting!
Note: Forwards work best if you forward each email directly with your email client. Auto-forwarding into Basecamp may work but can break easily! Please forward each email directly into Basecamp with your email client.
Jump ahead to:
- Turn on the Forwards Tool
- Forward an Email
- Forward an Email Directly to a Project
- Reply to and Comment on Forwards
If you don't see the Forwards tool in your project, head to the project settings to turn it on. Click "Set up tools" and you'll see all the tools that are active. Toggle to turn on Forwards:
Forward an email to email@example.com. Basecamp will reply via email to ask you where to put it:
Once you choose a Project, your email will appear in the Forwards tool:
Click a forwarded email to see it, discuss it with your team, or respond to it.
If you have a lot of emails you need to save in one Project, or if you frequently forward emails into a particular Project, you may not want to choose where to save each one. You can skip that step, and forward emails directly to a particular Project.
In the Forwards tool, find your personalized address:
If you already have some forwards saved, find it by clicking
Forward an email in.
When you forward an email to that personalized address, it will be saved in that particular project.
For any forward in Basecamp, add a comment for only your team to see, or reply to the original sender:
If you leave a comment on a forward, it won’t be shared with the sender. Comments look just like comments on other items in Basecamp:
Removing the Message Board tool
You can hide a tool from a Project if it's not needed. See if a clear space really does organize the mind!
Here's how: Setting up Tools
Next up: Drafts →