You can forward any email into Basecamp, discuss it with your team, and reply directly to the original sender. 

Jump ahead to:

Turn on the Forwards Tool

If you don't see the Forwards tool in your project, head to the project settings to turn it on. From the project's home screen, scroll down below your active tools. You'll see a link to turn on additional tools:

Click "Change tools" and you'll see all the tools that are active. Toggle to turn on Forwards: 

Forward an Email

Forward an email to Basecamp will reply via email to ask you where to put it:

Once you choose a Project, your email will appear in the Forwards tool:

Click on a forwarded email to see it, discuss it with your team, or respond to it.

Attachments on a forwarded email should be 25MB or less. If you add comments above the text of your forwarded email, they won't show up in the forwarded email in Basecamp -- and it might also prevent Basecamp from determining it's a forwarded email! You'll want to add any commentary in the comment section below the email, once it's been forwarded in. 

Forward Email Directly to a Project or Team

If you have a lot of emails you need to save in one Project, or if you frequently forward emails into a particular Project, you may not want to choose where to save each one. You can skip that step, and forward emails directly to a particular Project.

In the Forwards tool, find your personalized address:

If you already have some forwards saved, find it by clicking  Forward an email in.

When you forward an email to that personalized address, it will be saved in that particular project.

Reply to and Comment on Forwards

For any forward in Basecamp, add a comment for only your team to see, or reply to the original sender: 

If you leave a comment on a forward, it won’t be shared with the sender. Comments look just like comments on other items in Basecamp:

Removing the Message Board tool

You can hide a tool from a Project, Team, or HQ if it's not needed. See if a clear space really does organize the mind!

Here's how: Changing Tools